The Ask
As India’s leading ride-hailing platform rapidly expanded, ensuring rider safety and public trust became critical. With a growing network of drivers, the company required a verification process that was not only thorough at the time of onboarding but also ongoing throughout the driver’s tenure. They needed a system capable of scaling to handle high volumes efficiently while safeguarding rider safety.
The Intervention
To address this challenge, the platform partnered with OnGrid to implement a two-layered verification process. This included:
- First-time Verification
- Biannual Re-verification
The Results
OnGrid delivered measurable results, significantly enhancing integrity and operational safety:
OnGrid’s two-layer verification approach ensured efficient onboarding while maintaining trust and safety through periodic re-verifications. By identifying risks proactively and enhancing operational safety, OnGrid delivered solutions that align seamlessly with the platform’s priorities.
Discover how OnGrid’s scalable and comprehensive background verification solutions can enhance your workforce integrity.
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