Overview
India’s quick commerce space is fast-paced, with tight delivery timelines and high customer expectations. To scale safely without compromising compliance, one of the country’s largest players partnered with OnGrid.
Using OnGrid’s high-accuracy, API-based background checks, they built a reliable last-mile delivery network—trustworthy, verified, and ready from day one.
The Challenge
As the platform scaled rapidly across metro and Tier-2 cities, it was onboarding thousands of delivery partners every month. But this growth came with serious challenges
The Solution
To address these needs, OnGrid implemented a 3-layered, automated verification workflow, integrated directly into the company’s partner onboarding process
The Impact
In just a few months, OnGrid helped the quick commerce platform achieve the following:
30,000+ delivery partners verified
1.5% flagged for issues like criminal records, fake/invalid driving licenses, or PAN mismatches
100% digital and automated process integrated with onboarding
Turnaround time under 24 hours for most candidates
Even with a small 1.5% flagged, the company prevented dozens of potentially high-risk individuals from entering the system, averting risks to customer safety, platform reputation, and legal compliance.
The Result
Faster onboarding without compromising due diligence
A safer, more trustworthy delivery network
A scalable and compliant verification process that grows with the business
By embedding OnGrid into its onboarding flow, the company achieved the balance every fast-growing platform aims for—speed, safety, and scalability.
Connect with us to see OnGrid in action—book your demo today.
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